Shipping policy

Shipping Policy

Last updated: 1 August 2025
At Elmbridge Home, we are committed to delivering a transparent, reliable, and eco-conscious shipping experience to our UK customers.

1. Shipping Area

  • We currently ship exclusively within the United Kingdom.

  • International shipping is not available at this time.

2. Shipping Costs

  • Free shipping on all UK orders.

  • No hidden fees — all charges are clearly displayed at checkout.

3. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed before 17:00 (GMT+1) are processed the same day.

  • Weekend orders are processed on the next business day.

4. Delivery Timeframe

  • Estimated delivery: 4–6 business days after processing.

  • Total delivery timeframe: 5–8 business days from order date.

  • Deliveries occur Monday to Friday.

Note: Delivery times may vary due to courier delays, weather, or seasonal demand.

5. Couriers & Packaging

  • We ship using DHL and Royal Mail.

  • All orders include insured shipping for loss or damage.

  • We use eco-friendly packaging whenever possible.

6. Tracking Your Order

  • A tracking link will be emailed to you once your order ships.

  • You can also track your order via our Track Your Order page.

Questions? Email us at info@elmbridgehome.com.

7. Missing or Delayed Orders

  • If your order appears delayed or missing, please contact us within 7 days of the expected delivery date.

  • We will investigate with the courier and offer a replacement or full refund if the package is untraceable.

8. Return Policy Overview

  • Items can be returned within 30 days of delivery if they are:

    • Unused and undamaged

    • In original packaging

  • For defective or incorrect items:

    • We cover return shipping and provide a prepaid return label.

  • For change-of-mind returns:

    • You are responsible for return shipping costs.

    • Original shipping fees (if any) are non-refundable.

    • No restocking fees apply.

9. Return Shipping Instructions

  • For approved defective/incorrect items:

    • A prepaid label will be provided.

  • For all other returns:

    • Please use a trackable shipping method.

    • Email us the tracking number to info@elmbridgehome.com.

    • Full return instructions will be provided on request.

10. Non-Returnable Items

Returns are not accepted for the following items unless they arrive defective:

  • Personalized or custom-made items

  • Clearance or final sale items

  • Hygiene-related products (e.g., bedding, pillows) unless unopened and unused

If you have any questions about shipping or delivery, feel free to contact our team at  info@elmbridgehome.com. We're here to help.

CONTACT DETAILS

Company name: Elmbridge Home (Part of WOUT LLP)
Address: 87 Guild Road, London SE7 8HW, United Kingdom.
E-mail: info@elmbridgehome.com
Phone: +442080982379
Tax-Number: 5161687202

Customer Service Hours:
Monday – Friday: 08:00 AM – 18:00 PM (GMT+1)
Saturday – Sunday: 09:00 AM – 16:00 PM (GMT+1)

We respond to emails within 24-48 hours.