Welcome to Elmbridge Home.
By placing an order with us, you agree to the following invoice and payment terms, applicable to all transactions within the United Kingdom.
Accepted Payment Methods
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We currently accept the following payment methods:
- Mastercard
- VIsa
- American Express
- Shop Pay
- Apple Pay
- Google Pay
Billing Information
You agree to provide accurate, complete, and up-to-date billing details for all purchases made on our website.
Please ensure your email address and payment information are current, so we can process your order efficiently and keep you informed.
Order Confirmation & Invoicing
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Order Confirmation
After placing your order, you will receive an email confirmation with a summary of your items, shipping method, and invoice details. This email serves as your official receipt. -
Invoice
A printed invoice will be included in your shipment. It will detail all charges, including applicable shipping costs and any discounts applied.
Payment Processing
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Authorization
By submitting your payment details, you authorize Elmbridge Home to charge the total amount to your selected payment method.
All transactions are subject to standard authorization and fraud prevention checks. -
Failed Transactions
If your payment fails or is declined, we will notify you via email. You will then need to provide an alternative payment method to complete the order.
Disputes & Chargebacks
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Dispute Resolution
If you encounter any issues with your order or payment, please contact our customer service at info@elmbridgehome.com.
We are committed to resolving concerns promptly. -
Chargebacks
All chargebacks are thoroughly investigated. If a chargeback is found to be unjustified, you may be held responsible for repaying the disputed amount, including any associated fees.
CONTACT DETAILS
Company name: Elmbridge Home (Part of WOUT LLP)
Address: 87 Guild Road, London SE7 8HW, United Kingdom.
E-mail: info@elmbridgehome.com
Phone: +442080982379
Tax-Number: 5161687202
Customer Service Hours:
Monday – Friday: 08:00 AM – 18:00 PM (GMT+1)
Saturday – Sunday: 09:00 AM – 16:00 PM (GMT+1)
We respond to emails within 24-48 hours.