FAQ

Frequently Asked Questions (FAQ) – Elmbridge Home

Welcome to the Elmbridge Home FAQ page!
We’ve compiled answers to the most common questions to make your shopping experience as smooth as possible. Still need help? Contact us — we’re always happy to assist.

1. How long will it take to receive my order?

- Handling time: 1-2 business days
- Transit time: 4-6 business days
- Estimated delivery time: 5-8 business days

See our Shipping Policy for full details.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Kingdom and the United States.
See our Shipping Policy for full details.

3. Where is Elmbridge Home located?

Elmbridge Home is a UK-based online store, based in London.
We currently ship within the United Kingdom and the United States.

4. What payment methods do you accept?

We currently accept the following payment methods:

    • Mastercard
    • VIsa
    • Shop Pay
    • Apple Pay
    • Google Pay

5. What if I receive a defective product?

If your product arrives damaged or defective, please contact us within 30 days.
We’ll cover return shipping and offer a replacement or full refund.
See our Return Policy for more.

6. Can I cancel my order after placing it?

Yes — you can cancel within 24 hours of placing your order if it hasn’t shipped yet.
Contact our support team as soon as possible to request cancellation.

7. What is your return policy?

You may return unused, undamaged items within 30 days of delivery.

  • Defective items: Return shipping is free

  • Change-of-mind returns: Customers cover return postage
    Read the full Return & Refund Policy for details.

8. When will I receive my refund?

Refunds are issued within 10 business days of receiving and inspecting your return.
Timing may vary depending on your bank or payment provider.

9. Do your products come with a warranty?

Yes, all purchases are backed by a 30-day warranty covering manufacturing defects.
Full warranty terms are included in our Return Policy.

10. How can I contact customer service?

We’re here to help:

11. Do you ship internationally?

At this time, we only ship to the United Kingdom and the United States.

12. Do you have a physical store?

No — Elmbridge Home is an online-only store.
This allows us to offer competitive pricing and faster service.

13. Can I place a bulk order for my business?

Absolutely! Contact our support team to discuss your bulk or B2B order needs.

14. Can I exchange a product?

We do not offer direct exchanges.
To get a different item, simply return the original and place a new order.

15. How can I track my order?

After your order ships, you’ll receive an email with tracking details.
You can also visit our Track Your Order page at any time.

CONTACT DETAILS

Company name: Elmbridge Home (Part of WOUT LLP)
Address: 87 Guild Road, London SE7 8HW, United Kingdom.
E-mail: info@elmbridgehome.com
Phone: +442080982379
Tax-Number: 5161687202

Customer Service Hours:
Monday – Friday: 08:00 AM – 18:00 PM (GMT+1)
Saturday – Sunday: 09:00 AM – 16:00 PM (GMT+1)

We respond to emails within 24-48 hours.